Countrywide Foreclosure Assistance – I need help with Countrywide they are taking my house

There Are 12 Responses So Far. »

1. 

   Comment by Rehabhandyman on 20 February 2008:

   There is a national hotline phone number that homeowners can call for guidance, it is 1-888-995-HOPE.
2. 

   Comment by tammylynn on 9 April 2008:

   My name is Tammy and I just found your website. I am going through the exact situation as Jennifer, I have done all that is required of me and due to all of this stress they have caused I have also gone through a misscarrige. I do not know what is going to happen to my home we are now 6 months behind and STILL have not talked to one of their negoiators. Everyone I do talk to gives me a different answer, we are not rich people so we can not afford a lawyer and no one seems to be able to help us.I just do not know where to turn, my house and my family are falling apart.
3. 

   Comment by TMercier on 29 April 2008:

   I know what you mean. I have a suggestion for you that might help you. Contact your state office that investigates, and issues state mortgage licencing, there you can file a complaint if you believe there are questionable business practices, you can also file a complaint with the State Attorney General’s office. What many people don’t know is that many of the States in the US have been investigating Countrywide for questionable if not illegal business practices, but in order to get their state business licenses revoked everyone with a conplaint needs to file it with the appropiate authority or else they can only quess as to how many people are being screwed, by these “criminals”

   Another thing that many people don’t know is that a couple years ago countrywide’s owner(s) sold it to another company because of being investigated for illegal business practices. If the (new) owners of countrywide are worth anything they would fix the crooked mortgages that were written before they bought the company. but i guess that like having their names linked with thiefs that previously owned it.
   Some other places you can try,
   FHA, HUD, Local county offices (ask for a Resouce book) if they have one. Rural Housing authority, VETS Loans (for military)

   If you not sure what your loan agreement states make sure that you ask questions. The only stupid questions are the ones not asked. Make sure that you understand what your signing and don’t sign until you do, because it is a legally binding contract.

   Also if you can you might want to ask about a simple loan, With those you start paying on the principle immediately rather than a scheduled interest loan. Scheduled interest you pay 10-20 years of interest before you actually start paying on the principle.
   Good Luck,
4. 

   Comment by Mike on 27 February 2009:

   I have had an on going issue with countrywide over two years ago I was in an accident and was out of work i missed a payment and called Countrywide for assistance what happened next should be a crime I was told that they would help refinace the loan and i would hear back in about 14 days after I faxed info. The 14 days came and went i called and a second person told me it would take about a month but I should not make a payment durring the restructure this went on for severl months i did send in a payment and like i was told it went into escrow. I called every few days and got the run a round finaly I talked to a man who said they had no info and that I should resend everything. Again i did this he said it would take about 14 days but they would call me a month later I called and was told that a board had decieded that they were not able to help and that my home would now go into forclosure unless I paid all the missed payments and the penelties and late charges. I told them what i was told and he stated we have no record. I was floored and was put in a no win situation he then said i could do a payment plan to catch up that would cost about 200 extra a month i figured what else can I do but when the papaer work was maild my payment went up over 5oo.00 when i called a very rude women said i must have misunderstood and that the insurence and taxes have rissen also so this is all they could do. I felt I had no choice with three young children and a small military disability check I would just have to work to find the money. I had paid over a year the new amount and have fallen so far into debt that my car got repoed and have sold almost every thing I own. I was late on one payment and have recieved over 50 notises in the last two months I have sent letters but they only wish to talk on the phone i got screwed befor this way so continue to mail them. The next two payment I maild have not been cashed and I have no where to go for help so I’m now like you but I’m sending payments but they are not cashing the checks?
5. 

   Comment by amh on 9 March 2009:

   We too, have had nothing but heartache dealing with Countrywide for the last 18 months. We decided to refinance our adjustable rate loan in 2007 when we feared we could not afford to make the payments. We were initially told we would get a fixed rate when we purchased the house with the FHA loan in 2003, but when we got to the end of the process, no fixed rate. So, through word of mouth, we went to a friend of a friend to get help with refinancing into a fixed rate. What was initially offered as a monthly payment was not the case when the paperwork got further underway. We felt hurried and were basically harrassed to keep the process going by getting several phone calls at work feared that if we didnt get something we could afford, we would have to give up our first real home. We goto the table to sign and again the numbers changed. 70 dollars more than we were paying and 60 more than we were told it would be. Feeling pressured and disheartened and not being very knowledgeable of these events, we went on with it. Five months later we recieved a letter from countrywide with a total due over one thousand dollars. Almost 250 dollars more than our payment. This was supposedly do to the fact that someone, somewhere along the way had miscalculated 1,300.00 of our escrow balance, which left us liable to make up for. After speaking with numerous customer service reps who didnt speak English very well, we had to agree to a payment that was 50 more a month than what we were paying for three years in order to fix the shortage. I have since received monthly statements with a different amount owed every single month. I keep them all. I have called pleading for help but only get apologies for our struggles. To top things off, in July of 08, I was laid off from a job that I worked at for five years and loved. Still, no help from Countrywide. Now, our taxes have gone up and our payment, this month, is stated to be almost two hundred dollars more than we agreed to pay in the beginning of this refinance nightmare. The whole point of refinancing was to maintain a stable payment so that we could finally start to put a life together and live the american dream of owning a home in a nice area where our child can go to a good school and have better than we did. We are hopeful that now there may be a program that will help us to afford our payments while I still search for stable employment in this dreaded economy. It doesnt look so good, I don’t have a great educational background and can’t do more with that for having student loans to be paid that have not helped me in the work force whatsoever. So, I say to you that are trying to do the right thing and be a productive member of society and be proud to be an American, I feel your pain and wish you well in your times of heartache and distress. All I have is hope, and that at times is bleak. AMH
6. 

   Comment by kekslex on 16 March 2009:

   I feel you all.
   Countrywide has done somthing so misleading and for lack of a better word caniving.
   I have been a mortgage loan officer for 15 years and consider myself a savvy investor but they sure play dirty.
   I got a NOD and a sale date for one of my rentals that Countrywide just bought for a deep discount from Greenpoint in December. They are what we call “scavenger” lenders. I contacted them and the customer service rep. put in for a loan modification request and told me there was no auction date to worry about even though I told her there was on scheduled, she assured me that there was not auction date and during the workout process they postpone auction dates anyway. So I am thinking they will do a loan modification for me well I didn’t hear from them in the 10 days so I called to follow up and sure enough they denied loan modification due to the home being an investment property, well we all knew that from the beginning. No phone call to tell me it was denied and the auction date was going to occur. In fact over 3 weeks later no letter in the mail to tell me it was denied. In other words if I didn’t call to check up I wouldn’t have even known it was denied and the auction date. The loan is a non-owner occupied loan and they were fully aware of it in fact knew the rent I was recieving. They do loan modifications on investment properties too however, in my case they wanted to make money on the foreclosure as they bought the note at a discount for way less than what they can sale home for. So I had only 2 hours the next morning to try and stop auction or pay them $12,000, not good options. I tried to stop it but it happened anyway and since then have been trying to talk with a supervisor in the REO dept. af ter calls and emails no one has responded so here I am having to get an attorney. They mislead me and not to mention all the Respa violations in my loan documents in fact I am sure they didn’t even have the original note in possession for auction. I know getting them to rescend sale and revert property back to me is a long shot even with my attempts to talk to them or even threaten legal counsel on them as they are just the worst every to deal with. I hope they get what they deserve in the end, countless law suits for all the wrong they are doing to the homeowner’s out there. I feel for all the homeowner’s who lose their home to a Countrywide foreclosure. We all need to get our loan documents audited and fight back with big guns.
   Good luck
7. 

   Comment by treyster333 on 22 March 2009:

   We were only a month behind after a long catchup and were given a mod-agreement from Countrywide. It didn’t drop hrate but at least fxed t 10.5 rate for 5 years (big deal huh’?)
   After about 2 weeks we Called the Hope Foundation (countryiwdes mod- arm) and they said they hadn’t received it yet. After about two more (they said to call in two more) they still hadn’t – again two more -then they said just send us a certfied check fo your payments. – No way I said, you can’t even find the mod papers. So I called Countrywide – the girl said forget that mod agreement I would qualify for a much better one (all this time telling me – don’t make a payment – save your money – we’ll get you in a good mod agreement) She said I would hear from them with in the next two months at the lastest. I started calling after about 3 weeks and was told each week it hadn’t been assigned to a negotiator and to call back.
   Finally after about the full two months went bythey offered me a eighth less percent on my 80% loan ( .0125) and fix it – no mod on the 2nd mortgage and since they took 5 months to do this they rolled 6 or 7 months interest on top of the balance and because now my esrows where 6 months behind – those were rolled on top as well.
   Result – instead of being only one month behind and the site of being current very close (we were behind because my wife was laid off 2 times last year) to out payment being $200 dollars more a month – ???? How does this help? Now I’m trying all the free mod-organizations I can find to help me renegotiate. Problem is – Countryiwde keeps telling me they have received nothing from any Mod organization and I need to do something or they will foreclose.. COUNTRYWIDE – You don’t want this home back.. It’s worth lots less than I owe!! Declining market an alol. 100% loan two years ago – They don’t listen. One manager told me I should never have taken this loan out and they never held a gun to my head to sign the papers. No -but you DID SUGGEST THIS LOAN WHEN WE CALLED YOU!! SAID IT WAS A GET ME IN THE HOUSE LOAN. WE COULD REFINANCE LATER… GUESS WHAT – DIDN’T HAPPEN!
8. 

   Comment by bal2009 on 14 April 2009:

   I too have been dealing w/ Countrywide since 12/2008. I call every 2 weeks and get the run around from several departments everytime. Today I contacted 1-888-995-HOPE. They passed me over to a non-profit counselor who gave me the best free advice in 6 months… Turns out the department to deal w/ is the Loss Mitigation department. They are the ones who are able to modify loans for the Home Affordability Program. First yr is 2%, then every yr after is it goes up 1% until it caps out at 6%. This is the same process as mortgage lenders are using but asking for $950-$1500 up front to do for homeowners. Hopefully this tid bit might help another out of their mess. Good luck to all of you. May this nightmare be over soon.
9. 

   Comment by thecachequeen on 24 April 2009:

   Countrywide did our loan in 2007. They hounded us for all our information and we even had to give them 2 months worth of bank statements, so they could see every penny we spent. During closing, we were told just sign this and sign that, “you can read it all later, I have another closing right after this.” Well we never really paid a whole lot to our finances, we just noticed money was getting tighter and tighter. We sat down with a list of expenses, our house payment is 1/2 of what we make. As soon as medical expenses came up, be got behind. Tried to talk to Countrywide sooo many times, either we get someone with an accent so think we cant understand them or we get a brick wall to talk to. We called them to attempt a modification, but turned them down, because it will only lower our payment by $58 a month. Needless to say, we refused it. We tried to arrange a short sale, but they refused tell us how much to ask for the house. They stated we would have to call them, when we received an offer and they would tell us if they were going to accept it or not. Now when is the last time you made an offer on a house, you didnt even have a ball park on? So we are walking away from the house. We are going to attempt to put it up for sale, so someone will assume the loan, because that is the only option left. But we are leaving it empty and making no more payments on it.
10. 

    Comment by berrymandl on 5 May 2009:

    I also had to deal whith countrywide for a loan mod it was told to us from the hope retention teen once you recieved a mod pack sign it in send it back so the process of forclouser would stop so we did one week after that we recieved two more mod package one was the same as the first the other one was intrest only at a rate4.125%step to8% over a ten year period so we decieded to go whith this after it was toul to us that this one over siezed the first one so they told us to just pay the one thats intrest only and the past due we owed will go to the end of the contract when it was time to make the payment two month later we were told to make a payment for the one we that was going to make it hard for us make because its the same payment that got us in forclouser in the first place so we call them over and over again and was told that did not received all the papers from the second one we signed as well but that was a lie because every thing was sent to them fedex so now they just give us run around to this day so me and my wife decided to let the house go it seen their know help even if the gov saids it is now its starting to take its told on our health with all this stress the lender is countrywide not to be trusted only out for themself
11. 

    Comment by prince on 5 June 2009:

    I, too was 6 months behind on my mortgage with Countrywide and receiving default/foreclosure notices. They were impossible to deal with! I called Express home Solutions in Garden City, NY and, 3 months later, my mortgage was modified from an 8% ARM to a 5% fixed rate. The missed payments were rolled in and the house is safe from foreclosure. Give them a call, maybe they can help you.
12. 

    Comment by eric barnes on 23 June 2009:

    Hi I’m the newest victim of countrywide, I was 3month behind on my payment, and I called the lender on Dec 30th to ask for help I spoke to Brandon we did the routnie stuff he said it will take 90day before recive paperwork for modification loan, he also told me to keep calling countrywide to check status of loan, from Jan until April I was calling countrywide every Friday for status, in the meantime I got foreclosure paper’s from the sheriff office with a sale date of April 15th, so I panic even more, on April 10th which good Friday I get a call from Rachel @ countrywide asking if I agree with the terms that was writen up I told her no cause I don’t know what your talking about she said are you sure I said yes, then she said you don’t want to keep the house I said yes I do, I told her when is the paperwork going to be sent to me so I can look it over, On April 11th I recive paperwork in the mail, my new payment was 5.00 more so on Monday April 13th I called countrywide and got the run around it 1hr to speak to someone, I never got to speak to Rachel but she put in her notes that I said NO and they are proceeding with the sale and I have to wait 90more day to reapply. Just bye me saying NO they wouldn’t help me know more I have lost the house and my family cause the stress they put me thru

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